FACILITATION OF MEETINGS, STAFF RETREATS, AND FOCUS GROUPS

GROUP AND INDIVIDUAL COACHING FOR ALL ORGANIZATIONAL LEVELS

CAREER MANGEMENT SEMINARS AND OUTPLACEMENT

TRAINING PROGRAMS IN

• Transition
• Leadership
• Consultative Sales
• Professional Development
• Customer Service
• Negotiation
• Conflict Resolution

All programs are customized for the specific needs of the organization or group being addressed. Length and formats are flexible.

Beverly Ryle

SOME OF OUR CLIENTS
Jordan Health Systems, Plymouth, MA; Butler Bank, Lowell, MA; Discover Financial Services; Mansfield Bank, Mansfield, MA; Harvard University; Revlon; Warner Lambert; Cell Genesys, San Francisco, CA; Just Cause Marketing, Cincinnati, OH; Hot Chocolate Sparrow, Orleans, MA; Cape and Island Workforce Investment Board, Hyannis, MA; Northeast Career Counselors Consortium, Boston, MA; SOME (So Others May Eat), Washington, DC; Cape Cod Chamber of Commerce, Hyannis, MA; Cape Cod Community College, Barnstable, MA; Lower Cape Cod Community Development Corporation, Eastham, MA.

TRANSITION
We often say that people resist change, but what they really struggle with is Transition, the internal reorientation that has to take place after an event such as a new organizational structure, or a change in leadership, role or status.

Transition is that lost state where we are “wandering between two worlds, one dead and the other powerless to be born.” (Mathew Arnold). It is also a place of incredible opportunity.

Understanding transition brings a sense of order to this unsettling time and significantly improves the chances of shaping and achieving goals that improve the quality of your professional and personal life.

In this day-long interactive seminar participants gain

• a deeper awareness of Transition in their own lives
• an appreciation for the value of consciously “being in transition”
• practical tools for moving through transitions with a greater degree of confidence and comfort

Without an appreciation for the transition process people often sabotage their career growth. In this seminar the model for transition, created by William Bridges, opens the door to professional and personal self-discovery and shows the way to a truly new beginning.

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LEADERSHIP

It has much more to do with an internal transformation, one in which a person comes to know his or her own authenticity as a leader.

This small-group program of self-discovery is designed to help participants:

• Understand the true nature of leadership
• See how leadership applies to every area of their lives
• Move closer to the fullness of their leadership potential

Self-discovery Through Reflection and Discussion

Each session includes:

• Leadership education
• Group coaching
• Facilitated discussion

Participants will also receive a workbook with exercises to be completed before each session and video feedback.

This is not a skills training course. It's not about managing your time better, or improving how you delegate.

These things are valuable but without looking at the bigger picture of who you are as a leader, they can become traps.

They limit your potential for leadership to “dancing faster” or thinking your effectiveness is contingent on finding a “magic bullet”.

Upcoming Leading Edge Seminar Series

April 18, 25 and May 2, 2007 from 5 to 6:30 PM at the Cape Cod Chamber of Commerce conference room, 5 Shootflying Hill Rd, Centerville, MA. More ...

May 7, 14 and 21, 2007 from 5:30 to 7 PM at the Old Jailhouse Tavern, 28 West Rd, Orleans, MA. More ...

Email info@SuccessOnYourOwnTerms or call 508.240.0432 to reserve your place.

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CONSULTATIVE SALES
Employees in many industries are increasingly being called upon to be more proactive in presenting products and services to customers.

Often these employees have excellent rapport with their customers but are uncomfortable selling to them.

Consultative Sales Training:

• Helps front line staff make a more comfortable transition into a sales-oriented role
• Provides a customer relations model in which education and information are the focal point of communication
• Teaches the critical skills of attentive listening, benefit articulation, and value-added positioning

Participants are given specific tools and practice using them in situations specific to their roles so they can easily move to higher levels of professionalism in serving both their customers and the business interests of their employers.

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PROFESSIONAL DEVELOPMENT
Business owners know that success depends on the ready availability and effective use of resources, human and financial. But are they equally attentive to getting all they can from their business’s most valuable resource, themselves?

According to Peter Drucker the two core competences for any organization are innovation, “the task of endowing human and material resources with new and greater wealth-producing capacity“ and effectiveness, “the ability to get the right thing done”. Both require something other than working 10-12 hour days.

Professional development training focuses on the essential care and feeding of personal growth, and the ways that it is inseparable from the growth of a career or business.

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CUSTOMER SERVICE
Repeat customers are not only the lifeblood of a business—they are a vital sign of its overall health and a predictor of its survival in a highly competitive business environment.

The Center offers a variety of Customer Service offerings for both front line staff and the managers who supervise them. Customer Loyalty: Keep Them Coming Back

• On the Job Customer Service Supervising for Manager
• Customer Service Best Practices
• Customer Service the Bigger Picture
• Understanding Customers: Re-energizing Your Business Focus

For more information on these programs, click here (file size 330K, requires Adobe Acrobat Reader).

Dealing with the public is always about more than solving a particular problem. To maintain the level of excellence that turns a first time customer into a “regular”, even the best staff and managers need to be re-energized.

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NEGOTIATION
The effect of poor negotiations skills in the workplace is dramatic. The “bully approach” (I win/you lose) has a devastating affect on relationships, while the “wimp approach” (I lose/you win) builds resentments. Learning how to negotiate is essential to our professional lives.

In this seminar we:

• Discuss the different ways that people present themselves in business negotiations
• Review the Principled Negotiation (I Win-You Win) Model and apply it to workplace scenarios
• Role-play specific workplace negotiations (e.g. salary, a change in working conditions, or the terms of a new assignment)
• Learn how to prepare for a difficult conversation

When people gain skills and confidence in advocating for themselves in small and large career situations, everyone, both the individual involved and the company they work for, benefits.

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CONFLICT RESOLUTION
If the total cost of conflict in the workplace appeared as a line item on a balance sheet, the size of the expense might be surprising.

Only when we add up the costs of employee turnover, mistakes, missed deadlines, increased demands on managers’ time and energy, loss of market share due to distraction do we start to see that no business can afford to let conflict escalate.

This seminar:

• Utilizes Appreciative Inquiry to illustrate positive ways of dealing with conflict
• Explains in depth the Conflict Resolution Model
• Explores the Five Core Concerns (Appreciation, Affiliation, Autonomy, Status and Role) that come into play in interpersonal exchanges.

Given that conflict may be one of the most preventable expenses on your balance sheet, it makes good sense to give your staff tools to deal with it when it comes up.

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